Terms & Privacy
Sleep Choice is committed to protecting your privacy and delivering a transparent, respectful service experience. Please read the following Terms and Privacy Policy carefully before using our website or requesting a mattress trial or consultation.
1. Privacy Policy
1.1 Information We Collect
We collect only the information necessary to coordinate mattress trials and consultations. This may include:
- Name, email address, and delivery location
- Details about the person trialling the mattress (if different from the contact)
- Any relevant preferences or notes shared voluntarily
We do not collect or store sensitive health information unless explicitly provided to support service delivery.
1.2 How We Use Your Information
We use your information to:
- Communicate about your trial or consultation
- Arrange delivery and pickup logistics
- Improve our service and respond to feedback
- Maintain records as required by funding bodies (e.g. NDIS, HCP)
1.3 Sharing of Information
Your data will never be sold or shared for marketing purposes. We may share necessary delivery information with trusted logistics partners and may disclose information when required by law.
1.4 Security
We store data using secure, access-controlled systems. Only authorised team members can access your personal information.
1.5 Access and Correction
You may request to view, correct, or delete your personal information by emailing us at:
- david@sleepchoice.com.au
- alex@sleepchoice.com.au
By using this website or submitting a form, you consent to the terms of this Privacy Policy.
2. Terms and Conditions
2.1 Overview
Sleep Choice provides in-home mattress trials and consultations to help individuals and health professionals make confident decisions about assistive bedding. By accessing this website or requesting a trial, you agree to the following terms.
2.2 Trial Service
- Mattress trials are subject to availability and service area limits.
- Trial durations and included products will be confirmed prior to delivery.
- Submission of a request form does not guarantee booking until confirmed by a team member.
2.3 Delivery and Pickup
- Clients are responsible for providing safe and clear access for delivery and pickup.
- A representative must be present during scheduled delivery windows.
- Deliveries are fulfilled either by Sleep Choice staff or trusted logistics partners.
2.4 Product Use
- Mattresses must be kept in clean, dry, indoor environments.
- Excessive damage or misuse may result in repair or replacement costs.
- Notify Sleep Choice immediately if any damage occurs during the trial.
2.5 Rent-to-Own and Purchase
- Trial participants may be offered the option to purchase or enter a rent-to-own agreement following the trial.
- All pricing, rental terms, and ownership conditions will be clearly documented and require written agreement.
2.6 Consultation Calls
- Consultation calls are brief (5–10 minutes) and non-clinical.
- Their purpose is to help understand needs and match product options.
- Any medical or therapeutic advice should be obtained from a qualified health professional.
2.7 Fees and Charges
- All costs are quoted before any booking is confirmed.
- Payment may be arranged directly or via approved funding (e.g. NDIS, Home Care Packages), subject to prior agreement.
2.8 Cancellation Policy
- Cancellations should be made with at least 24 hours' notice.
- Late cancellations or no-shows may result in a fee to cover operational costs.
2.9 Website Use
- All content on this site is for general information and may change without notice.
- Website content, brand elements, and materials are owned by Sleep Choice and may not be copied or redistributed without permission.
2.10 Limitation of Liability
Sleep Choice does not accept liability for any loss or injury arising from the use of this website or trial services. Mattress suitability should be assessed in consultation with qualified healthcare providers.
3. Contact
For all privacy-related or general inquiries, contact us at:
- david@sleepchoice.com.au
- alex@sleepchoice.com.au
Last updated: 7 August 2025